BOOKING AND CANCELLATION

Book your tour directly on this website. Choose the tour in the dropdown menu, select the date you would like to start, the number of participants in your group and opt to pay a deposit (this option is only available until one month before the tour) or the full amount. Hit ‘book’ and follow the instructions. When we have confirmed your payment, please expect approximately 10 days before you receive your confirmed programme. There may be seasonal variations to the time it takes us to arrange everything. Please note that programmes on the tour pages are only examples. there may be several differences in the final programme you receive.

When booking your tour, you can chose to pay by credit card og by direct bank transfer. Direct bank transfers will generally take longer to process, while credit card payments are processed instantly. You are by default asked to pay a deposit of 25% of the total cost of the tour. If you chose this option, you will be asked to pay the remaining 75% one month before your tour. Please be sure to follow the payment links you have received in your invoice or the reminder, which we will send you when the second payment is due.

If you cancel the tour 60 days or more before the departure date, you will lose your deposit. If you cancel your tour between 60 and 45 days before the departure date, you will lose 50 percent of the total price. If you cancel your tour 45 days or less before the departure date, you will lose the full amount. If you fail to turn up on the first day of your tour, Outdoor Italy may not be able to make arrangements for you to join the rest of the tour, and you will lose the full payment. If, for any reason, Outdoor Italy will have to cancel your tour, you will be offered an alternative tour or a full refund.

PETS

It’s great to enjoy the mountains with your best friend and we try to make our tours dog friendly. Unfortunately it is not always possible due to local rules. Selected tours are marked Dog friendly on the tour page. This means that your dog can stay with you in your private room or, in a few cases, the hut will have a separate or external room for dogs. Please refer to the individual tour page for more information.

SAFETY AND LEVEL

Many single travellers chose Outdoor Italy due to our high level of service and our expertise in self-guided mountain tours. And you will always have the safety of one of our representatives just a phone call away. However, please do expect additional costs, as our prices are based on two persons, which is the norm. Private rooms and other services are often more expensive for individual travellers. Please find information about any additional costs for individual travellers on the tour page.

We are all different. Some of our clients are 70+ and have lived an active lifestyle all their life. Others may be twenty years younger and have barely left their office chair. It is very difficult to judge the physical and mental ability of a person on the basis of a phone conversation. If you are in doubt, each tour is rated for level of physicality, which you can learn more about here. You are of course welcome to call us and we will do our best to advice you.
Find your level of physicality here (link to Find your level page).

Our local partners knows every corner of the area, you are visiting. During the intro briefing, you will receive and app, physical maps and a phone number to call, if you need advice. In some cases, the app will have a button you can press, and your exact location will be forwarded directly to our local guide in the unlikely event that you can’t find your way.

We recommend that you speak to your insurance provider to ensure that your policy covers mountain activities such as hiking, skiing and mountain biking. Please note that any costs relating to emergency situations and potential need for evacuation is the sole responsibility of the client.

SELF-GUIDED TOURS, FAMILIES AND GROUPS

We specialise in self-guided tours. These tours are designed for travellers who love the independence of hiking, skiing or running on their own, but with the knowledge that everything else is being taken care of. In some cases, we even offer luggage transport.

If you are already a group of friends, business relations or a sports club looking for an active mountain adventure, we can design and prepare it for you. However, Outdoor Italy does not offer group tours for individual participants.

Yes we can. Outdoor Italy can design the perfect mountain adventure for you and your friends or colleagues. Whether hiking, skiing, running, biking or climbing, we have the expertise to create a bespoke package for any level of experience or physicality. Please contact us directly, if you would like us to create an individual package for your group.

There are few better ways to spend time with your children than an active holiday in the mountains. Sharing a mountain adventure with your child is a memory that will last for a lifetime. We try to design child friendly variations (marked ‘family’) of all our tours. Children can hike, ski or bike a lot longer than you might expect, as long as you making it entertaining for them. However, they will respond instantly to the way you behave, so please consider whether you are able to create a safe environment for your children, when faced with the many different challenges of an alpine environment.

Yes, on most tours we are able to offer a discount for children, provided they are not yet 13 years of age on the first day of the tour. Please see individual tour page for our child discounts.

SERVICES INCLUDED

This depends on the individual tour and when you book it. When hiking in the Alps, most people stay in dorms or shared rooms as the availability of single, double and family rooms are limited. We can only guarantee your own room on certain tours such as in the Lys and Ayas Valleys – but only if you book in time. In this case, we will do our best to ensure you get your own room, but please expect to spend some nights in shared accommodation if there is limited availability.

Unfortunately we are not able to offer this service in all our packages. Often the huts or hotels we work with are in locations, which can only be reached by foot or helicopter. Indeed, when choosing a tour which includes baggage transport, there may be one or two exceptions depending on the route. This will appear clearly on the tour page and in the programme you receive, when your booking has been confirmed.

All our tours include the day of arrival and the day of departure. This means that a 6 day tour will include 5 nights of accommodation, a 7 day tour will include 6 nights and so on. On the first day, guests are usually expected to arrive in the afternoon. And the programme does not including any activities except for a briefing by our representative the first evening. On the day of departure, guests are free to decide if they want to leave directly after breakfast or go on a shorter tour, before taking off.

Most of our tours will include Half Board (HB) services, which means breakfast, a three course dinner and a light lunchpack. Please check the individual tour page, as variations to this may occur.